1. Introduction

By accessing and using any part of Luxum.io (hereafter referred to as "the Site") and creating an account, you agree to abide by the Terms and Conditions, Privacy Policy, and the rules of all games found on the Site, along with any promotional terms related to advertisements, bonuses, and special offers.

All rules and conditions mentioned herein will be collectively referred to as "Terms." We recommend that you read these Terms carefully before accepting them. If you do not agree with the Terms or do not wish to comply, please refrain from creating an account or using the Site. Continued use of the Site indicates your acceptance of all Terms, effective from January 1, 2017.

General Terms and Conditions

2. Changes to Terms

2.1. The Company reserves the right to amend, modify, or update these Terms at any time without prior notice, for any reason, including legal compliance, commercial considerations, or improving customer service. The latest Terms and their effective date will always be available on the Site. Users are encouraged to regularly review the Terms for updates.

2.2. If you do not agree with any changes, you may discontinue use of the Site and close your account. Continued use following changes constitutes acceptance of the updated Terms, regardless of whether you were notified of the changes.

3. Jurisdiction

3.1. Individuals under the age of 18 are prohibited from creating an account or using the services of the Site. The Company reserves the right to request identification to verify age. Use of the Site by minors constitutes a violation of these Terms, and failing to provide identification may result in permanent account suspension.

3.2. Online gambling may be illegal in certain jurisdictions. You acknowledge that the Company cannot offer legal advice or guarantee legitimacy regarding the use of the Site. You are responsible for ensuring compliance with local laws relating to online gambling.

3.3. The Company does not offer services that violate gambling laws in your jurisdiction. By using our Site, you confirm your understanding of applicable laws, and the Company is not liable for any unauthorized or illegal activities related to the use of its services.

3.4. Residents of the following countries are prohibited from creating accounts or depositing funds: United States, Spain, Ukraine, France, Netherlands, and Italy. This list may be updated by the Company without notice. You agree not to create an account from these jurisdictions, and failure to comply may result in account blocking. The Company reserves the right to manage withdrawals from blocked accounts unilaterally.

3.5. Absolute restrictions apply to NetEnt games for individuals in the following jurisdictions: United States, Spain, France, and Italy.

3.6. The following areas are blacklisted for NetEnt content: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, and Zimbabwe.

3.7. Services in regulated territories are only permitted if the Company receives and approves a license from local authorities. This includes Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, and the United Kingdom.

3.8. The following branded games cannot be offered in the blacklisted territories: Jumanji, Emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead, and Conan. Additionally, Planet of the Apes Video Slot is restricted in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, and Turkey, while Narcos Video Slot is restricted in China, Indonesia, and South Korea.

3.9. Vikings Video Slot is unavailable in Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States, and Uganda.

3.10. Universal Monsters games (including Frankenstein, The Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, and The Invisible Man) can only be played in select jurisdictions including Andorra, Armenia, Azerbaijan, Belarus, and more.

3.11. You are responsible for paying all taxes related to winnings obtained on the Site based on your jurisdiction's laws.

3.12. To comply with regulations aimed at preventing money laundering and terrorist financing, the Site follows strict anti-money laundering (AML) guidelines.

Due Diligence (DD)

The Company will monitor customers and conduct DD processes.

Anonymous Accounts

Anonymous accounts are not permitted and will undergo DD to verify player identity.

Politically Exposed Persons (PEP)

The Company may conduct inquiries regarding gambling activities by PEPs, including senior officials and their close associates and family members.

While maintaining player confidentiality, the Company adopts DD practices and a Know Your Customer (KYC) policy, which may involve verification through identification and utility bills. Non-compliance with KYC will lead to service denial and allegations being dismissed.

4. Account Creation Terms

4.1. To create an account, visit the "Your Account" page and provide your email address, name, date of birth, and phone number. You will also need to create a password for future logins.

4.2. It is imperative that you provide your real name. The Company reserves the right to verify your identity through documentation. Failure to comply may result in account suspension.

4.3. Upon registration, you must confirm that you provided accurate personal information. You agree to update your profile if any changes occur. Non-compliance may result in account restrictions or blocking.

4.4. For inquiries about account creation, please contact our support via online chat or email at [email protected] .

Duplicate/Multiple Accounts

Only one account is permitted per person, computer, IP address, and phone number. Additional accounts will be categorized as "Duplicate Accounts" and may be blocked.

4.5. If you need to create a new account due to access issues with your original account, you must notify the Company and seek permission. Duplicate accounts created without permission will result in:

4.5.1. Invalidating all activities made from the Duplicate Account.

4.5.2. Confiscation of bonuses, winnings, and any funds withdrawn from the Duplicate Account.

4.5.3. Restricted gaming with active bonuses in specified slots.

4.5.4. No refunds for funds on the Duplicate Account.

4.5.5. No refunds accepted from Duplicate Accounts created to claim bonuses, with initial deposits forfeited for intentional violations.

5. Identity Confirmation and Anti-Money Laundering Protection

5.1. By utilizing the Site's services, you assure and confirm the following:

5.1.1. You are at least 18 years old or the legal gambling age in your jurisdiction.

5.1.2. You are the sole owner of the funds in your account, and all information provided is accurate regarding the account holder.

5.1.3. You acknowledge the risks of gambling losses and accept full responsibility for any losses.

5.1.4. You understand the gaming processes and will not act in ways that harm the Company's reputation.

5.2. By accepting the Terms, you grant the Company authority to conduct verification checks, including those with third parties.

5.3. Withdrawal capabilities may be limited during verification processes.

5.4. Providing false, inaccurate, or misleading information constitutes a breach of the Terms, leading to potential account blocking.

5.5. Accounts of users underage will be blocked, and funds confiscated.

5.5.5. KYC procedures are performed for all depositing players, including possible document verification methods upon request.

6. Username, Password, and Security

6.1. You must keep your login information secret. Password recovery is available through the "Forgot Password" function.

6.2. You are responsible for all activities on your account and must notify the Company immediately of any unauthorized access.

7. Deposits, Transactions, and Withdrawals

7.1. A sufficient balance is required to play on the Site.

7.2. You agree to:

7.2.1. Only deposit funds from legal sources.

7.2.2. Acknowledge all transactions from your account and prevent third-party chargebacks.

7.3. Funds must be deposited from accounts in your name—no third-party funding allowed. Violation will result in confiscation of winnings.

7.4. Requesting bank transfers involves the receiver covering all associated fees.

7.5. Paid SMS services can be used for deposits. Users may not incur debts with their mobile service providers for deposits.

7.6. Cash deposits are not accepted, and third-party payment processors may be used.

7.7. You agree to accept charges associated with payment cancellations or denials.

7.8. Suspicious or fraudulent transactions may lead to account blocking and forfeiture of winnings.

7.9. Your account is not a bank account and is not subject to financial protection insurance.

7.10. Currency exchange fluctuations are not the Company's liability.

7.11. By using one-click payments, you agree to complete payments for any requested goods or services automatically.

7.12. Recurring payments allow Luxum.io to withdraw specified amounts automatically; these can be canceled with proper notice.

7.13. Fund withdrawals are contingent on:

7.13.1. All deposits being verified for legality.

7.13.2. Completion of required checks.

7.14. When withdrawing funds, remember:

7.14.1. Your profile must have accurate contact information.

7.14.2. Withdrawals must align with the original deposit payment method.

7.14.3. Mastercard deposits cannot be refunded back to the card; alternative methods will be used instead.

7.14.4. Large or verified amounts require document identification.

7.14.5. Check for active bonuses or game conditions before withdrawing.

7.14.6. Max withdrawal limits apply.

7.14.7. Only one withdrawal request may be active at a time.

7.14.8. High-value payouts to e-wallets will be managed individually.

7.14.9. The Company may charge a commission for withdrawing unspent funds.

8. Gaming Rules and Bets

8.1. You are responsible for the accuracy of your transactions before confirming any bets.

8.2. Account transaction history is available under the "Balance" section.

8.3. Due to violations of Terms, the Company reserves the right to decline any requested transactions.

8.4. You can cancel your bet by contacting customer support.

8.5. Players may only have one active game tab at a time; violations could result in account repercussions.

9. Fraud, Collusion, and Criminal Activity

9.1. The following practices are strictly prohibited:

9.1.1. Sharing personal information.

9.1.2. Fraudulent activities, including exploiting software weaknesses.

9.1.3. Illegal use of credit card information.

9.1.4. Involvement in money laundering or other criminal activities.

9.1.5. Collusion with other players during gameplay.

9.2. The Company reserves the right to suspend all related winnings and bonuses if exploitation is suspected.

9.3. The Company will investigate fraudulent activities and is not liable for losses incurred due to fraud.

9.4. Report any observed collusion to the Company immediately.

9.5. The Company may block access to services if fraud is suspected, with no subsequent compensation for account balance.

9.6. Use of prohibited software or illegal transactions will lead to immediate account terminus.

9.7. The Company may conduct diligent checks randomly to enhance account security.

9.8. If evidence of prohibited software use is found, your account could be blocked without restitution.

10. Other Prohibited Activities

10.1. Offensive language and behavior towards players or staff are prohibited.

10.2. Users must not overload the Site with information that can disrupt operations.

10.3. Personal use of the Site's content is allowed, but copying or using it commercially is forbidden.

10.4. Attempts to hack or manipulate the Site’s security measures will lead to account blocking and legal repercussions.

10.5. The Company is not liable for losses due to technical issues or failures on the Site.

10.6. Trading accounts among users is prohibited, and attempts to manipulate game outcomes will be treated as fraud.

11. Account Expiry and Cancellation

11.1. You are accountable for any actions on your account until you receive confirmation of cancellation.

11.2. The Company may impose administrative fees before account cancellation, and any balance remaining upon cancellation will not be refunded.

11.3. Upon account cancellation, no obligations remain between the parties.

11.4. The Company can terminate accounts under certain conditions, including:

11.4.1. If services are terminated for any reason.

11.4.2. If connections to previously deleted accounts are identified.

11.4.3. Identifying connections to blocked accounts warrants closure.

11.4.4. If attempts to hack the system are detected.

11.4.5. When other Terms are violated.

11.4.6. Posting abusive content online.

11.5. Inactive accounts (not logged in for 180 days) incur monthly fees until the balance is exhausted.

11.6. Self-exclusions can be requested through support and remain in effect for 30 days.

12. Site Modifications

The Company may change or add services to the Site at its discretion.

13. System Errors

The Company is not liable for internet connectivity or equipment failures caused by external factors.

14. Errors or Defects

14.1. Issues may arise due to Site errors, leading to incorrect payouts or calls for action.

14.2. The Company reserves the right to cancel or limit any transaction.

14.3. Any funds accrued due to error must be returned if already utilized.

14.4. The Company and its affiliates are not liable for any losses caused by user error or system failures.

14.5. The Company is not responsible for damages from intercepted information online.

15. Liability Limitations

15.1. Your decision to utilize the Site is made voluntarily and at your own risk.

15.2. The functionality of the Site is governed by described Terms and does not include additional guarantees.

15.3. The Company is not liable for indirect losses, including lost income, data, or other unforeseeable damages.

16. Terms Violations

16.1. You are required to compensate the Company for any violations of the Terms.

16.2. You agree to indemnify the Company against claims arising from violations of terms or laws.

16.3. If you breach Terms, the Company reserves the right to:

16.3.1. Notify you of the violation.

16.3.2. Suspend account activity as necessary.

16.3.3. Block access to your account without prior notice.

16.3.4. Reclaim any payments derived from violations.

16.4. Username and password cancellations may occur following any violations.

17. Intellectual Property Rights

17.1. All content on the Site is protected by copyright and other proprietary rights.

17.2. Users do not gain any rights to intellectual property through Site use.

17.3. Reproducing the Company’s trademarks or materials is strictly prohibited.

17.4. Users are responsible for reporting any violations they observe.

18. Personal Data

18.1. The Company adheres to data protection laws concerning user information collected while using the Site.

18.2. By providing personal data, you consent to its use as described in the Terms.

18.3. Personal data will only be shared with authorized personnel to provide services.

18.4. The Company retains all correspondence for record-keeping.

19. Cookies

Cookies are used for functionality enhancement; failure to accept them may lead to limited Site use.

20. Complaints and Notifications

20.1. For issues with Site functionality, contact support for timely resolution.

20.2. In disputes, server records will serve as the final evidence.

20.3. Game outcomes and balances on servers are definitive and take precedence over user discrepancies.

21. Interpretation

The original Terms text in English takes precedence over any translations.

22. Assignment of Rights

The Company may transfer its rights and obligations under these Terms without affecting your rights.

23. Force Majeure

23.1. The Company is not liable for non-compliance due to extraordinary circumstances.

23.2. Access may be restricted during force majeure conditions, but the Company will endeavor to resolve issues promptly.

24. Disclaimer

24.1. Non-fulfillment of obligations does not invalidate rights to legal remedies.

24.2. Refusing to perform any Terms must be documented and sent to you in writing.

25. Severability

If any Term is found invalid, the remaining sections will continue to be enforceable by law.

26. References

The Company disclaims liability for external links and their content.

27. Bonus Money

27.1. Bonus money is awarded for achievements and is subject to specific limits.

Description of Bonus Money

• Bonuses require activation and should be read carefully before use.
• Wagering completion is mandatory before withdrawal of bonus-related funds.
• Some bets do not count toward wagering; only one bonus may be active at a time.
• Bonuses cannot be exchanged or compensated in any other form.

Wagering Bonus Conditions

Wagering bonuses require betting specific amounts and not all bets count. Only a portion of bets below a maximum limit are considered valid.

Refund Policy

Stakes made are non-refundable as they are instantly consumed.

Bonus Management

Multiple bonuses can be held, but only one may be active at a time, with strict conditions on activation and wagering.

Persistent Misuse of Bonuses

Misuse of bonuses may trigger penalties or account closures based on outlined examples of dishonest practices.

Account Management and Miscellaneous

The Casino reserves all rights to amend its bonus policy and oversee compliance. Timely communication is necessary for recurring payment management.